Official Legal Statement: Identifying Genuine iRelaxBot Products from Counterfeits
Ensure your health and safety by avoiding risks from low-quality counterfeit products.
Market Warning: Counterfeit Products Running Rampant
Dear Valued Users:
Recently, our company has received a large number of user reports indicating that a significant quantity of counterfeit iRelaxBot products have appeared on the market. These devices closely resemble our genuine products in appearance but are sold at prices far below normal production costs, severely disrupting market order and misleading consumers.
Through internal testing by our quality monitoring department and confirmation from user experience feedback, these counterfeit products exhibit serious structural defects, electrical control safety hazards, and material compromises. Not only do they affect the user experience, but they may also lead to device malfunction, short circuits, or even fire, posing a severe threat to users' health and property safety.
To protect the legitimate rights and interests of our consumers and maintain market order, our company hereby issues this statement, urging users to heighten their vigilance, discern genuine products, and stay away from counterfeits. Simultaneously, our company has initiated legal procedures and will pursue legal responsibility from manufacturers, distributors, and promoters of counterfeit products in accordance with the law.
Warning: The use of counterfeit products may lead to serious safety accidents, including but not limited to electric shock, fire, mechanical failure, etc. Please ensure you purchase genuine iRelaxBot devices through official channels.
Genuine Product Certification and Assurance System
1
International Authoritative Certification
All genuine iRelaxBot products have obtained US FDA registration certification (No. 3022866854), complying with international medical device safety standards to provide users with the highest level of safety assurance.
2
Professional Insurance Coverage
Genuine iRelaxBot products are covered by comprehensive product liability insurance from ACORD Insurance, providing complete compensation protection for users in the rare event of a product safety incident.
3
Technical Support and After-Sales Service
Our company has a professional technical support team, offering 24/7 online consultation services, as well as comprehensive after-sales support including on-site installation, repair, and parts replacement.
4
Software Upgrade Assurance
Genuine iRelaxBot products receive annual system software upgrades, continuously optimizing product performance and user experience, and adding new features to ensure the product always remains cutting-edge.
In contrast, counterfeit products completely lack any official certification or qualifications, offer no insurance coverage, and users bear all purchase risks themselves. Additionally, counterfeit products have no after-sales support or parts guarantee; once a problem occurs, no repair services will be available. The software systems of counterfeit products are chaotic, lack upgrade mechanisms, and cannot guarantee long-term stable operation.
Product Structure and Electrical Control System Comparison
Advantages of Genuine Products
- Foot structure uses high-strength ABS injection molding process, strong impact resistance, stable and silent operation.
- Bed body features vacuum-formed sponge design, soft and comfortable, conforming to ergonomics.
- Base design uses vacuum-formed integrated molding technology, equipped with an independent electrical control box (removable for maintenance).
- Main control system uses MeanWell certified power supply and medical-grade motors, ensuring safety and reliability.
Risks of Counterfeit Products
- Foot structure is pieced together from recycled scraps, low strength, prone to breakage, and produces severe abnormal noises during use.
- Bed body uses cheap blow-molded parts, hard to the touch, poor comfort, and may cause discomfort with long-term use.
- Base uses simple spliced structure, exposed electrical control board, loose structure, posing serious safety hazards.
- Electrical control system origin unknown, no certifications, extremely poor stability, prone to overheating, posing fire risks.
Detection found in counterfeit product : After 30 minutes of continuous operation, the surface temperature of counterfeit product electrical control systems can reach over 150 F, far exceeding safety standards, posing severe burn and fire risks.
How to Distinguish Genuine iRelaxBot Products from Counterfeits
Check ProductCode
Every genuine iRelaxBot product comes with a unique 17-digit anti-counterfeit code, which can be verified through our official customer service hotline. Counterfeit products either lack this code or use fake, unverifiable codes.
Verify Certification Marks
Genuine products have clear FDA certification numbers, FCC，CE marks, production dates, and other information printed on the bottom nameplate. Counterfeit products often lack these marks or use blurry, imitation ones.
Beware of Exceptionally Low Prices
Due to high-quality materials and advanced manufacturing processes, genuine iRelaxBot products have a certain cost basis. If you encounter products priced significantly below market levels, they are very likely counterfeits.
Purchase from Official Channels
Only purchase through our official website, authorized dealers, or officially certified e-commerce platforms. Products bought from unofficial channels or through personal resale carry a higher risk of being counterfeit.
Before purchasing, consumers should carefully inspect the product packaging, instruction manual print quality, and content completeness. Genuine packaging uses eco-friendly materials and features fine printing, with comprehensive instruction manual content; counterfeit product packaging is typically rough, and manuals often contain typos or missing content. Furthermore, genuine products operate smoothly with low noise upon startup; counterfeit products often run unstably, are noisy, and have incomplete functionalities.
Legal Actions Taken by Our Company
In response to the rampant counterfeit products in the market, and to protect brand reputation and consumer rights, the iRelaxBot Brand Legal Affairs Team has taken the following legal actions:
Evidence Notarization and Litigation Preparation
We have commissioned a US intellectual property law firm to notarize the entire process of purchasing, testing, and comparing counterfeit products, in preparation for subsequent legal proceedings.
Pursuit of Legal Liability
We will pursue legal liability against parties involved in the production, sale, and promotion of counterfeit products, in accordance with the Lanham Act, US Patent Law, and other relevant federal and state laws and regulations, including but not limited to demanding cessation of infringement, compensation for damages, and elimination of adverse effects.
Brand Protection Mechanism
We have activated a multi-platform brand protection mechanism, collaborating with major e-commerce platforms to establish fast-track channels for timely removal of infringing products. Concurrently, our company will publicly disclose infringing parties through official media channels, exposing their unlawful conduct.
Public Reporting Channels
The public is welcome to report counterfeit activities through our official website, customer service hotline, email, and other channels. Reporting information will be kept strictly confidential, and appropriate rewards will be given to those who provide valid leads.
Counterfeit Product Usage Risk Warning
Potential Health and Safety Risks
- Electrical Safety Risks: Counterfeit products have unreasonable circuit designs and inferior materials, which can lead to short circuits, electrical leakage with prolonged use, and in severe cases, may cause fires or electric shock accidents.
- Mechanical Structure Risks: Counterfeit products have insufficient structural strength and may break or deform during use, leading to user injuries.
- Material Safety Risks: Counterfeit products often use recycled materials that have not undergone environmental testing and may contain harmful substances, which are detrimental to human health with long-term contact.
- Electromagnetic Radiation Risks: Counterfeit products have inadequate electromagnetic shielding measures, which may generate excessive electromagnetic radiation, affecting user health.
Case Warning: In May 2024, a consumer in a certain area suffered approximately US$150,000 in property loss due to a fire caused by overheating of a counterfeit iRelaxBot product. As the purchase channel was unofficial, the consumer was unable to obtain any compensation.
Consumer Purchase Advice and Rights Protection
Choose Official Channels for Purchase
Only purchase products through the iRelaxBot official website, authorized dealers, or officially certified e-commerce platforms. Currently, our officially authorized channels in North America include the official website (www.irelaxbot.com), Amazon official flagship store, authorized retailers such as Best Buy, and selected offline authorized specialty stores.
Retain Complete Proof of Purchase
After purchasing the product, please be sure to retain purchase proofs such as invoices, receipts, and order screenshots, as well as relevant materials like product packaging and instruction manuals. These proofs are important for protecting your rights and are necessary for enjoying after-sales service.
Verify Product Authenticity Promptly
Upon receiving the product, immediately verify its authenticity through official channels. You can scan the product's anti-counterfeit code or call the official customer service hotline (1-888-541-8627) for inquiries. If any issues are found, you should immediately contact the seller for returns or exchanges.
Actively Protect Rights Against Counterfeits
If you unfortunately purchase a counterfeit product, you should immediately stop using it, collect relevant evidence, file a complaint with the sales platform, and can also report it to consumer protection agencies, relevant government departments, or directly file a lawsuit in court to protect your legitimate rights and interests.
Our company has established a dedicated consumer rights protection hotline (1-888-541-8627) to provide free consultation services to consumers who have encountered counterfeit products and assist them in protecting their rights. At the same time, our company will provide cash rewards, up to $500, to consumers who report leads on counterfeit products.
iRelaxBot Product Upgrades and Innovation Commitment
As an industry leader, iRelaxBot is always committed to product research and development and innovation, continuously launching new models to provide users with a better experience. This is also a core advantage that counterfeit products cannot match.
1
2023
Launched the fourth-generation iRelaxBot Pro series, introducing AI intelligent adjustment technology to automatically adjust massage intensity and mode according to the user's physical condition.
2
2024
Released the iRelaxBot Health+ model, adding heart rate monitoring and blood pressure assessment functions to achieve real-time health data monitoring and analysis.
3
2025 Plan
The new iRelaxBot Premium series will be launched soon, equipped with independently developed neural network algorithms, which can accurately identify human acupoints and provide personalized massage solutions.
4
2026 Vision
Plans to launch the cross-generational upgrade product iRelaxBot Ultimate, integrating remote medical resources to achieve professional physician online guidance, creating a home health management center.
At the same time, our company provides various welfare policies for old users, including free software upgrades, trade-in discounts, and exclusive member activities. Counterfeit products, however, not only cannot provide any upgrade services but also lack continuous R&D investment, and their product technology is far behind the industry's development level.
Genuine iRelaxBot users can register as VIP members and enjoy various benefits such as lifetime software upgrades, annual free professional maintenance, and priority access to new products. For details, please visit the official website's member center.
Contact Us
Official Contact Information
If you have any questions about this statement, or need to verify product authenticity, please contact us through the following official channels:
- Customer Service Hotline: 888-541-8627 (Weekdays 9:00-18:00)
- Official Email: [email protected]
- Official Website: www.irelaxbot.com
- Headquarters Address: 650 W Duarte Rd Ste 186, Arcadia, CA, 91007
We are dedicated to providing you with professional and efficient service and support!
Final Statement
The iRelaxBot brand solemnly pledges: We will spare no effort in combating counterfeit and shoddy products, protecting consumers' legitimate rights and interests, and maintaining fair market competition. We thank all users for their long-standing support and trust in the iRelaxBot brand, and will continue to give back with excellent product quality and service.— iRelaxBot Brand Legal Affairs TeamRelease Date: July 23, 2025
官方法律声明：识别iRelaxBot正品与假冒产品
保障您的健康安全，远离低质假冒产品带来的风险
市场警示：假冒产品泛滥成灾
尊敬的用户：
近期，我司接获大量用户反馈，市场上出现了大量仿冒iRelaxBot产品的假冒设备。这些设备外观与我司正品极其相似，但售价远低于正常生产成本，严重扰乱了市场秩序，并对消费者造成误导。
经我司质量监控部门内部检测与用户体验反馈确认，这些假冒产品存在严重的结构缺陷、电控安全隐患与用料缩水问题，不仅影响使用体验，更可能导致设备故障、电路短路甚至引发火灾，对使用者的健康与财产安全构成严重威胁。
为保障广大消费者的合法权益，维护市场秩序，我司特发布此声明，提醒用户提高警惕，明辨正品，远离假冒。同时，我司已启动法律程序，将依法追究假冒产品生产商、销售商及推广方的法律责任。
警告：使用假冒产品可能导致严重安全事故，包括但不限于电击、起火、机械故障等，请务必通过官方渠道购买正品iRelaxBot设备。
正品认证与保障体系
1
国际权威认证
iRelaxBot正品均获得美国FDA注册认证（编号3022866854），符合国际医疗设备安全标准，为用户提供最高级别的安全保障。
2
专业保险承保
正品iRelaxBot由ACORD保险机构提供全面产品责任保险，在极少数发生产品安全事故时，能够为用户提供完善的赔付保障。
3
技术支持与售后
我司拥有专业的技术支持团队，提供7×24小时在线咨询服务，以及上门安装、维修、零部件更换等全方位售后支持。
4
软件升级保障
正品iRelaxBot每年提供系统软件升级，不断优化产品性能和用户体验，增加新功能，确保产品始终保持先进性。
相比之下，假冒产品完全没有任何官方认证或资质，无保险保障，用户购买风险完全自担。同时，假冒产品没有任何售后支持与配件保障，一旦出现问题将无法获得维修服务。假冒产品的软件系统混乱，无升级机制，无法保证长期稳定运行。
产品结构与电控系统对比
正品优势
- 脚部结构采用高强度ABS注塑成型工艺，抗撞击性强，稳定不异响
- 床体采用吸塑包海绵设计，柔软舒适，贴合人体工学
- 底座设计采用吸塑一体成型技术，配备独立电控箱（可抽取维护）
- 主控系统使用明纬（MeanWell）认证电源与医疗级电机，安全可靠
假冒风险
- 脚部使用回收边角料拼接而成，强度低，容易断裂，使用时异响严重
- 床体采用廉价吹塑件，手感硬，舒适度差，长期使用可能导致不适
- 底座采用简易拼接结构，电控板裸露，结构松动，存在严重安全隐患
- 电控系统来源不明，无任何认证，稳定性极差，易过热，存在火灾风险
检测发现：假冒产品电控系统在连续工作30分钟后，表面温度可达65 摄氏度以上，远超安全标准，存在严重烫伤与起火风险。
如何辨别iRelaxBot正品与假冒产品
检查设备编码
每台正品iRelaxBot均配有独特的17位产品码，可通过官方客服专线进行验证。假冒产品要么没有我们独特产品码，要么使用无法验证的虚假编码。
查看认证标志
正品底部铭牌上清晰印有FDA认证编号、FCC，CE标志、生产日期等信息。假冒产品通常缺失这些标志或使用模糊不清的仿制标志。
警惕异常低价
正品iRelaxBot因采用高品质材料与先进工艺，有一定成本基础。如遇到价格明显低于市场水平的产品，极有可能是假冒品。
认准官方渠道
仅通过官方网站、授权经销商或官方认证的电商平台购买。非官方渠道或个人转售的产品存在较高假冒风险。
消费者购买前应当仔细检查产品包装、说明书印刷质量和内容完整性。正品包装采用环保材质，印刷精细，说明书内容全面；而假冒产品包装粗糙，说明书常有错别字或内容缺失。此外，正品开机启动后运行平稳，噪音小；假冒产品通常运行不稳定，噪音大，功能不全。
我司已采取的法律行动
面对市场上泛滥的假冒产品，为保护品牌声誉和消费者权益，iRelaxBot品牌法律事务组已采取以下法律行动：
证据公证与诉讼准备
已委托美国知识产权律师事务所进行假冒产品购买、检测与对比的全过程证据公证，为后续法律诉讼做充分准备。
法律责任追究
将依据《兰哈姆法案》(Lanham Act)、《美国专利法》以及其他相关联邦和州法律法规，追究假冒产品生产、销售、推广方的法律责任，包括但不限于要求停止侵权、赔偿损失、消除影响等。
品牌保护机制
已启动多平台品牌保护机制，与各大电商平台合作建立快速处理通道，及时下架侵权产品。同时，我司将通过官方媒体渠道对侵权方进行公开披露，揭露其侵权行为。
公众举报渠道
欢迎公众通过官方网站、客服热线、电子邮件等渠道举报假冒行为，举报信息将严格保密，对提供有效线索者给予适当奖励。
假冒产品使用风险警告
潜在健康与安全风险
- 电气安全风险：假冒产品电路设计不合理，用料低劣，长时间使用可能导致短路、漏电，严重时可能引发火灾或电击事故
- 机械结构风险：假冒产品结构强度不足，使用过程中可能发生断裂、变形，导致使用者受伤
- 材料安全风险：假冒产品常使用未经环保检测的回收材料，可能含有有害物质，长期接触对人体健康不利
- 电磁辐射风险：假冒产品电磁屏蔽措施不足，可能产生超标电磁辐射，影响使用者健康
案例警示：2024年5月，某地一消费者因使用假冒iRelaxBot产品，导致设备过热起火，造成家庭财产损失约15万美元。由于购买渠道非正规，该消费者未能获得任何赔偿。
消费者购买建议与权益保护
选择官方渠道购买
仅通过iRelaxBot官方网站、授权经销商或官方认证的电商平台购买产品。目前我司在北美地区的官方授权渠道包括官方网站(www.irelaxbot.com)、亚马逊官方旗舰店、Best Buy等授权零售商以及精选线下授权专卖店。
保留完整购买凭证
购买产品后，请务必保留发票、收据、订单截图等购买凭证，以及产品包装、说明书等相关材料。这些凭证是您维权的重要依据，也是享受售后服务的必要条件。
及时验证产品真伪
收到产品后，立即通过官方渠道验证产品真伪。可扫描产品防伪码，或拨打官方客服热线(1-888-541-8627)进行查询。如发现问题，应立即联系销售方要求退换。
遭遇假冒积极维权
如不幸购买到假冒产品，应立即停止使用，收集相关证据，向销售平台投诉，并可向消费者保护机构、相关政府部门反映或直接向法院提起诉讼，维护自身合法权益。
我司设立了专门的消费者权益保护热线(1-888-541-8627)，为遭遇假冒产品的消费者提供免费咨询服务，协助消费者维权。同时，我司将为举报假冒产品线索的消费者提供现金奖励，最高可达500美元。
iRelaxBot产品升级与创新承诺
作为行业领导者，iRelaxBot始终致力于产品研发与创新，不断推出新型号产品，为用户提供更优质的体验。这也是假冒产品无法比拟的核心优势。
1
2023年
推出第四代iRelaxBot Pro系列，引入AI智能调节技术，根据用户身体状况自动调整按摩强度与模式。
2
2024年
发布iRelaxBot Health+型号，增加心率监测、血压评估功能，实现健康数据实时监控与分析。
3
2025年计划
即将推出全新iRelaxBot Premium系列，搭载自主研发的神经网络算法，可精准识别人体穴位，提供个性化按摩方案。
4
2026年规划
计划推出跨代升级产品iRelaxBot Ultimate，整合远程医疗资源，实现专业医师在线指导，打造家庭健康管理中心。
与此同时，我司为老用户提供多项福利政策，包括软件免费升级、以旧换新优惠、会员专属活动等。而假冒产品不仅无法提供任何升级服务，更没有持续的研发投入，其产品技术已远远落后于行业发展水平。
iRelaxBot正品用户均可注册成为VIP会员，享受终身软件升级、年度免费专业保养、优先体验新品等多项权益。详情请访问官方网站会员中心。
联系我们
官方联系方式
如您对本声明有任何疑问，或需要查询产品真伪，请通过以下官方渠道与我们联系：
- 客服热线：888-541-8627（工作日 9:00-18:00）
- 官方邮箱：[email protected]
- 官方网站：www.irelaxbot.com
- 总部地址：650 W Duarte Rd Ste 186, Arcadia, CA, 91007
我们将竭诚为您提供专业、高效的服务与支持！
最终声明
iRelaxBot品牌郑重承诺：我们将不遗余力地打击假冒伪劣产品，保护消费者合法权益，维护市场公平竞争秩序。我们感谢所有用户长期以来对iRelaxBot品牌的支持与信任，并将继续以卓越的产品质量和服务回馈大家。—— iRelaxBot 品牌法律事务组发布日期：2025年7月23日